We live in a digital world and some places are failing to keep up! Geoff goes on a bit of a journey to get his point-hacking credit card and we dive into customer service with tangents to discuss Qantas and Netflix's dating shows.
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We live in a digital world and some places are failing to keep up! Geoff goes on a bit of a journey to get his point-hacking credit card and we dive into customer service with tangents to discuss Qantas and Netflix's dating shows.
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Toast & Roast:
Georgie:
Geoff:
Geoff 0:08
And welcome back to another episode of Toast & Roast. I am your co host as always, Geoffrey. Don’t call me Geoffrey. And I’m always, as always I’m here with Georgie.
Georgie 0:23
Hello.
Geoff 0:23
Georgina.
Georgie 0:25
No. Don’t say that. Not after Optus’ big cyber attack.
Geoff 0:33
Oh no. Yeah, that was a bit awkward. I chose to ignore it because I do not... I do not deal with Optus.
Georgie 0:41
Okay. I have been an Optus customer for a while.
Geoff 0:45
Shock.
Georgie 0:46
For obvious reasons, I will not disclose too much information, because y’all gonna doxx me. But like I, I have been, I used to be with Vodafone. And I think now Vodafone is owned by Optus—
Geoff 1:02
No, Vodafone is owned by TPG now.
Georgie 1:05
Oh, it is now? Everything... They’re all the same. We all know that eventually at some point. I actually I think Optus is under Telstra. I don’t remember.
Geoff 1:14
Eventually, were all leading back to Telstra. Like,
Georgie 1:20
Yeah, we’ll go with that. So Vodafone was not really very not good for me, like at some points there would b entire, like black spots of like no reception. And then I went with Optus and I have to admit that their customer service has always been very good. Like they, they are okay. And they have they have done that thing where they communicate with customers on social media. And they’re okay with communicating in the Twitter direct messages. And every time I’ve had a problem, I literally just message them in there and ask them for help, even when my parents have had problems and they want me to reach out to the company for them. For they, they were always keen to help and really helpful on social media and on chat on their website, were pretty helpful as well. I’ve just never really had a problem with them. And for me that customer service is pretty important. And then just service wise, also not really had many issues.
Geoff 2:23
I used to be with, 3, which then got bought by Vodafone. And so I stayed on Vodafone for like, I don’t know, 15 years. 20 years, basically.
Georgie 2:35
Yeah.
Geoff 2:36
Basically my entire phone owning life until maybe last year. Yeah, which I went to Belong because they had a really good deal. So now I’m on belong. Yeah. But yeah. Anyways, back to you, what you were saying.
Georgie 2:59
Yeah, that’s all I was gonna say. But a funny thing that literally just happened was I got two emails from myself.
Geoff 3:08
(laughs)
Georgie 3:11
And it was from it was from a test that I sent at work. So I opened the email, and I go, oh, that’s fucking hilarious. Because the the subject is literally “test from the past”. And it is from literally myself. And the email is this template that our company uses. And it just has a bunch of like other random trash in it.
Geoff 3:38
Your future past self.
Georgie 3:40
(laughs) It’s just funny. Like, I’ve put in some random image. And I’ve also for some reason, written 6666666. And then I wrote “the hell” underneath that.
Geoff 3:54
Is this some kind of schedule? Like you schedule, the...
Georgie 3:56
Yeah, I must. Yeah, I must have scheduled this campaign. And then just left it and not really given a shit. And I sent it to my personal email. I had my personal email on the on the mailing list that I had created to test this. But yeah, often, most of the time I send it to my work email immediately, because I send it immediately and then I test it and check it out and stuff. But this time, I must have scheduled a campaign so that I could see the UI of what it looks like in our product when it’s, when it’s scheduled and then obviously forgot about it. And then now I’ve received the shit and it’s funny.
Geoff 4:32
Actually, on the whole customer service thing. So I got a new credit card for point hacking purposes. And I got this one. This one from Westpac and my god, the the amount of steps that it took me to get this card was quite interesting. It really literally started with of course it starts with an application and then they wanted to verify identity documents, yada, yada, yada all that good stuff. That’s all great and stuff. And then it came to actually getting the card. So I got a text message out of the blue saying that I could activate the digital card. Little that I know later on that you, in order to do that you have to have a banking account, and it has to veri—you have to verify your banking account.
Georgie 5:30
A bank account with Westpac?
Geoff 5:31
So that text message was very much not relevant to me at all, because I didn’t have a banking account. So I couldn’t actually activate my digital card ahead of actually getting the physical one. But that’s not where the problems start. So I opened up the, I’ve opened the app, and I’m like, okay, ready? I’m gonna get my digital card. You can’t, I can’t login, because I don’t have a customer ID. I was like okay. Where do I get my customer ID. Waited another day. So nothing. So I called them, ask them for my customer ID. And they gave me the customer ID like, you have it? And you just didn’t want to send it to me? Fine, whatever, I sign up. I can’t use the digital card, because I have to verify my identity with the bank account. Okay. How do I verify my identity? Not using the online methods that came with them for the credit card, I have to go to a branch.
Georgie 6:32
Haha, of course.
Geoff 6:34
I’m like, okay, I’ll go to the branch, walk—the branch is really close by. So I’m walking down the street, I get a phone call. I ignore it the first time because my my phone like silences all non contacts. And they call again, I’m like oh, okay. So pick it up. And it’s the bank. It’s Westpac. They say you can come pick up your credit card. So I pick it up and they say you can come pick up your credit card at the branch. I’m like okay, I’ll see you in five minutes. Just walking there now. I walk in, and picture this, go through two sliding doors. And right in front of that fire door is—
Georgie 7:15
Hey. So just just to interrupt, Nick’s mum used to work for Westpac. And Nick has been with Westpac since he was like in diapers, I would assume.
Geoff 7:25
Wait. They have a Dollarmites?
Georgie 7:26
I may have—
Geoff 7:27
I thought everybody had had Commbank because of Dollarmites.
Georgie 7:30
I don’t know. I’m I’m exaggerating. But yeah, I thought CommBank was, but he’s had he’s been with Westpac for pretty much his whole life.
Geoff 7:37
Okay.
Georgie 7:37
So I don’t know, I’m not saying I have bias, but maybe that is in my mind as you’re telling this story.
Geoff 7:43
Maybe I need to I need to like bleep out the bank I’m, I’m with anyways. So you walk in, there’s a counter in front of two double, double sliding doors and a bunch of people like basically exceeding the slide, the first sliding door.
Georgie 8:01
(laughs) Yeah, yeah.
Geoff 8:03
So I walk past them because there are regular like, like, counters with the glass in front of them. I don’t know what you usually do there, maybe like, at the other banks. Yeah.
Georgie 8:15
They’re tellers.
Geoff 8:15
At other banks they’re tellers.
Georgie 8:16
Right.
Geoff 8:17
So I go there. And they say, oh, how can I help you? I’m like well, I need to, I’ve come to pick up a credit card. And they’re like, okay, you have to go to the front desk. I’m like, you gotta be kidding me. I have to stand next to like eight people. Ah, okay, so I stand there. And I realise this is a catch all desk. No joke. It’s like, what? This poor one person has to deal with, like a, like a multitude of different problems.
Georgie 8:50
But isn’t that the point at which where they’re like, hey, can I help you? And that’s the person at the front, and then they’ll tell you where to go if you need to go to another person or if they can help you.
Geoff 8:57
Yeah, so I thought they’re just the directionary person, but they have the key to the credit cards or something along those lines. It’s very strange.
Georgie 9:05
Also, why didn’t they mail it to you?
Geoff 9:07
That’s the whole other thing, I know!
Georgie 9:11
Because isn’t that what they do? Like when I get issued a new one, it gets mailed to me.
Geoff 9:15
Yeah, that’s also another big hole in this whole system. Anyhoo, skipping over that quickly. So like, I’m waiting in line for this. And everyone has a weird, different weird things to do. And there is a person off the left that’s like signing papers and they’re taking up most of the time. This person comes around and says hello. How can I help you? I’m like ooh, a second person. Finally, this person has some help. I’m here to pick up a credit card. Let’s, give me your driver’s license. I’m like okay, here’s my driver’s license. They walk away for a bit. I get to the front of the line and the lady in front of my, in front of me says what do you need? I’m like, I’m here to pick up a credit card. And this guy comes back and gives that lady my, my drivers license and I’m like, oh my god, my driver’s license is just going on a trip on its own. So she’s like, wait, one second.
Georgie 10:08
I’d love to know what would happen if you were like, here’s my digital driver’s license or my phone and they can’t fucken take it away.
Geoff 10:15
I thought about that, like, point two seconds before leaving the house. They said to bring—
Georgie 10:21
Yeah, I know what you mean.
Geoff 10:23
I’m... gonna bring my driver’s license just in case. So that that helped that, anyways, so she then says, when did you, did you get a call? Like, yeah, like five minutes ago. Like, oh okay. They go away, they come back and they say, oh, can you walk over to the teller, to the teller? It’s the glass windows.
Georgie 10:46
(laughs)
Geoff 10:47
The lady, the lady that called you is in the back, she’ll come out soon.
Georgie 10:52
Wait, why did... Oh, wait. So when you first walked in, maybe you should have said I’ve got a call, I need to pick up a credit card, or maybe they should have asked you were you called?
Geoff 11:02
...called. Yeah, yes. And they’re like, okay, go over to that desk. And I was like, okay.
Georgie 11:06
Okay, so someone sent you in the wrong direction. And they probably should have just said go like wait for the person or I will find out who the person was who called you.
Geoff 11:15
But yeah. So I get there. They give me the pack. I’m like cool. Got the credit card now. Sweet.
Georgie 11:24
Oh, no, there’s more? Shit.
Geoff 11:25
I walk out. And I walk across the road. And I have a inkling, I have an inkling. So I tear open the credit card. I tried to activate it on my phone. Ehhhh, you cannot activate your credit card right now. I’m like—
Georgie 11:41
Because you don’t have a Westpac account. I’m guessing?
Geoff 11:43
I don’t know, yeah maybe?
Georgie 11:45
Okay.
Geoff 11:46
I walked back in there, I stood in front of the glass, and they’re just like, huh, and then they’re like, oh, hello, welcome back. Then I said, well—
Georgie 11:55
(snorts)
Geoff 11:55
It didn’t activate. Don’t worry. We’ll activate it for you. Like where’s the digital process gone in this whole thing? Every other place I’ve had a credit card, like you said, mail it to me, I open it, they give me the pin. Boom. Done.
Georgie 12:13
Okay, wait, you you have CBA?
Geoff 12:15
Nah, I’ve had it before in the past? I’ve never had—
Georgie 12:19
But you’ve used the app.
Geoff 12:20
Yeah, it is. The best app.
Georgie 12:25
Okay. So when—not when—but I was using that frequently. And because I said Nick has been with Westpac for a while. He was just like, yeah, there’s no app and I’m like, what the fuck? He said that the Westpac is very behind in terms of anything digital. A lot of the times when he has to, you know, do some kind of admin thing. I think he goes through roughly the same frustrating experience of like, have to go in person, have to call up, can’t do it online. And I understand this is also like, quite privileged, but still like it was, he said, yeah, I, like the Commbank, you can tell that Commbank has really invested into like, digital. And then Westpac was only, I think in the past year or two, that they got an app to like, look at your shit. And I was like—
Geoff 13:10
It definitely feels that way. Because like you technic—like everything I’ve done so far, seems to be seems to be available via the app, but it just doesn’t work. So there’s more.
Georgie 13:27
Scope creep.
Geoff 13:28
There’s more. The lady at the desk, like types away, and then realises that their system isn’t working. So she has to palm me off to a different person and a different computer. And I’m like, oh my god, this is just enterprise software at its worst. So I finally get it activated. And then I make a couple of transactions and and I basically lined up, like all the things that I need to buy with this new card. Just so happens that one is being purchased from the UK, one’s being purchased from Australia, and the other is being purchased from the United States.
Georgie 14:07
Can I guess what kind of—
Geoff 14:08
Yep.
Georgie 14:09
...happens next? So you made some—
Geoff 14:10
Yep.
Georgie 14:11
...international purchases? And Westpac was like, What is going on? And they contacted you—
Geoff 14:16
No, they just, they straight up blocked the transaction that was being kind of made on...
Georgie 14:24
(laughs) Oh shit.
Geoff 14:27
Oh, my god, I get it. To be honest. That’s shady business. If anybody’s ever doing some international transactions, stolen credit card, they’ve flown from the UK to the United States in under two seconds. It’s amazing. But low key could be a syndicate. Any case. So I get on the call phone and they on the phone hold music thing, “they’re like, you can contact us via the app. It’s much quicker via the app”.
Georgie 15:02
(laughs) So I, I just I needed to laugh at the cadence at which that was like—
Geoff 15:09
Yeah, so I go to the app, and I realised like, there’s a “call now” or “join chat”, and I’m like, hi, I don’t even want to know how calling them is going to work through an app. I’m just gonna do the chat.
Georgie 15:24
Oh, wait, I think with the call now, because I may have done it through the combat one or something like that, though. You’re already logged in. So they have your—
Geoff 15:31
Oh.
Georgie 15:32
They somehow have those details. So when you start the call, they don’t have to, maybe you jump the queue or something like that. So they don’t have to go, hey, what’s your name? And blah blah.
Geoff 15:41
I always find it funny with those online chat bots as well. They’ll ask you all that information, the specialist like connects in they’ll ask you all the same questions.
Georgie 15:51
They ask you the same, yeah. Like, I try to give as much information upfront, like regarding my question, like, if it asks me alright, fine what’s your name and whatnot, I’ll put it in. But regarding my problem, I try and write a massive paragraph with all the info.
Geoff 16:06
Everything I’ve tried.
Georgie 16:07
Just so I don’t have to quote unquote, yeah, just so I don’t have to quote unquote, chat. Right? They can read it. They’ve got all the info if they have further questions, and yeah, otherwise, it’d be like, how can I help you? I’d be like, I got a problem logging in. Have you tried this? And it’ll just be this back and forth useless...
Geoff 16:23
Yeah.
Georgie 16:23
Like, conversation. So I try to save time for everybody involved, and tell them exactly, like, all the, all the background info.
Geoff 16:31
So I get in this chat, and they’re like, What was the num—what was like the, the transaction like amount? So I tell them like, it’s like, 59.90 US dollars. And they’re like, we cannot find it. I’m like, why just made it just then, like three times. So. Maybe, maybe it’s like that, yeah, maybe you can double check. They—I didn’t say any of this, but they check fraud and fraud came back. And they gave, they gave the number like 91.90 or something like that. I was like oh, exchange plus whatever fees they have. So I could never give them the correct number. Even if I went into the exchange rates and gave it to them.
Georgie 17:16
Yeah.
Geoff 17:16
Anyways, so they were helpful. And they said, oh, you should have gotten a notification telling you that you can unblock your own fraud. Fraudulent, non fraudulent transaction. I’m like oh, interesting. Okay. I go in through, the back through the app. It closes the chat window.
Georgie 17:39
Oh no.
Geoff 17:42
I couldn’t find the notification.
Georgie 17:43
And it’s not like hanging out anywhere?
Geoff 17:45
Yeah. Anyway, back to the chat. Go through exactly the same thing. Find a new person. They thankfully had the old chat... history. Yeah. And they were very helpful from that. And they contacted fraud, and they’re like, unblocked all of the transactions I made because it was only like, 10 minutes ago, I made all these transactions. They’re like yeah, cool. Now those merchants are, are free to go. And that is that is the end. Now I have, now I have, I think something like three or four months—
Georgie 18:19
You have points.
Geoff 18:19
To spend $6,000 to get 90,000 points or something like that. But yeah.
Georgie 18:29
Are you gonna redeem them on like, flights and stuff—
Geoff 18:31
Qantas points.
Georgie 18:32
Like travel really?
Geoff 18:33
Well. I mean, Qantas is in a bit of hot water these days...
Georgie 18:38
Qantas is in a lot of hot water. And the most recent one, which I always get my news from Nick, because I don’t really like read the news. So he kind of filters the news for me because it’s just, yeah, long story short, bad for mental health, I try and avoid it. But he shared a story with me that kind of resonated with me because I was in that scenario once but they were in hot water because they had removed vegetarians meals for for some period of time, like obviously while they were—
Geoff 19:10
Haha yeah, they need more staff to make vegetarian meals.
Georgie 19:14
I don’t, I don’t know what the reason was, but you know, costs etc. Some business reason they decided to make apparently—what they said to the person who, I think the person was from a non, nonprofit organisation, and they kind of encourage, not encouraged, but they were behind this, like, come on, you gotta change it back. This is so unfair. But he was told they were going with a “one size fits all” quote, unquote, approach with the meals and they couldn’t give him a vegetarian meal. Just like that is the that’s the worst thing you could possibly say. But the, yeah, the problem was that the, Qantas had just gotten rid of meals that were important and needed for people. They’re just not being inclusive. And I kind of laughed because I was on a flight coming back from Indonesia like 7, 6–7 years ago. And I asked the cabin crew, what do you call them, cabin crew member, I said, is this vegetarian, because at the time, it didn’t eat meat. And he said it was and it fucking wasn’t. It was a fucking sausage roll or whatever it was, it wasn’t a vegetarian roll. And I was like ugh, it was very frustrating. And I think actually going to Indonesia to Jakarta, Nick said that that he, we were about to, we were like boarding and everyone was like getting settled in within their seats and stuff. And there was something wrong with Nick’s seatbelt, I think, or his chair, I can’t quite remember. But he pressed the call button to just notify someone about it and just say, hey, there’s I can’t quite put my seatbelt on properly or something. And this old chap said, “Oh, I don’t know what’s going on. I’ll ask ask someone at the back. They get paid more than me anyway”, or something like that. I was like what the hell.
Geoff 21:13
That’s such a, like a boomer response. Like, I like—
Georgie 21:19
(laughs) I’ve just not had a good experience with Qantas, generally. I actually prefer Virgin Australia, maybe because—
Geoff 21:29
Yeah, Sir Richard Branson’s kind of kind of a boss. Yeah. I mean.
Georgie 21:35
Hip dude. Yeah, I also go to the Virgin Active gym.
Geoff 21:40
Yeah, Qantas is a bit of an interesting, because it gets like treated as if it’s a national airline, like it is almost the face of like, international, Australia. But it’s not it’s like, it’s privatised, it’s like, it’s not an icon, or an ambassador, or any kind of thing. Like to to Australia, but it gets very much treated that way. And people think of it that way. Um...
Georgie 22:11
They’re so corporate and boring, like no offense, if you like Qantas, and have had a good experience with them, but I’ve just not had a good experience with them. And they just in comparison to Virgin Australia, I find the staff aren’t as like, friendly. And I’m not saying you have to make small talk with me or whatever. But I think there’s also something about how a lot of people who have been working for Qantas for a while just stay there because the pay is really good. A lot of younger people who are working for Qantas don’t get paid as much. And it’s just more difficult for them and kind of unfair, but the vibe is so corporate, and it’s not my style personally. I just find them so much more friendly on Virgin Australia.
Geoff 22:59
My experience is basically Qantas, I felt was a more premium place. Like if you, I dunno, bought a ticket with them, then your flights are almost guaranteed never to move, you know, those kind of niceties, the cost itself is negl—the markup is negligible, because I guess the food’s better and your flights don’t change essentially, and more and one more more nonstop flights. So that was my perception of benefits of going Qantas. But yeah, I fly Virgin.
Georgie 23:40
Okay, so I flew there business class once, like Qantas, and it was just so shit. I don’t know, like it was just just boring and just bad. I don’t know how to explain it. But I have done—and that was like to Melbourne—and then I went business class to say it was either to or from Perth with Virgin Australia. And that was just so nice in comparison. So I don’t know what premium this is. But it’s pretty shit.
Geoff 24:08
I used to fly Virgin a lot because I had one of those credit cards that basically gave you a free internation—not international, free interstate domestic flight. So that was really handy. So I actually flew Virgin last time. And if you’re going from Sydney to Perth, they usually they usually put you on an international size plane. So the quality is a little bit up. Yeah, they don’t—
Georgie 24:30
Oh it’s fucking better, right.
Geoff 24:31
Fit you on the 200 seat like, what do you call them? I don’t know. Those dodgy planes.
Georgie 24:44
Yeah, I was. I was on one of those really small planes because I was going to Tasmania because it’s like, I think they generally use small planes. And I had fucking seat 1A bitch. But it was like a small plane. So it’s not that impressive. But yeah, like how often you can be like, hi, 1A.
Geoff 25:01
I mean back in the day, like in the super super day, golden age of flying, where, like dad’s business used to fly us like the whole family between countries where Dad was working. So we would get to go into the cockpit for takeoffs and landings, and they’d give you like a free drink. It’s not gonna happen.
Georgie 25:30
Yeah shit, not fucking allowed today, man.
Geoff 25:33
If you worked for Qantas, you get those jumper seats, the jumper seats that are right next to the cockpit. So those are your free seats if you manage to like, like, find a flight where those are empty, or like there’s staff allocated seats, essentially. So those are cool. That’s like benefits of working for Qantas if you’re actually like a super traveller, free not free. Is it super discounted or free? Not sure. Probably super discounted.
Georgie 26:05
Would say probably discounted.
Geoff 26:07
But yeah, my friend landed like a UX design job at Qantas on the app. So it’s basically her dream job because she loves to travel. So like basically working for the place that you use to travel. It’s pretty, it’s pretty sweet.
Georgie 26:26
It sounds good but then it reminds me of how I used to want to work for Twitter because I love Twitter—loved Twitter to the end of the earth and now I’m like err, maybe not I think I just lost my interest in like big tech. Plus I’m cool with being comfortable which is what I’d probably define as where I have now—
Geoff 26:52
Oooh like, gotta get that long service.
Georgie 26:54
For like, ooh, it’s gonna be seven years this month. shit. Not this month next month, but.
Geoff 27:01
But yeah my last place nine months.
Georgie 27:03
Yeah.
Geoff 27:04
The place before that, nine months so I’m really hoping this new place lasts longer than nine months so yeah, I’m in my my two week break so... I decided to take two weeks.
Georgie 27:22
Oh yeah you haven’t started yet.
Geoff 27:27
Nah I’m gonna do a side—
Georgie 27:28
Did you plan anything just like hanging out—
Geoff 27:30
Just get something off the ground? But before... No.
Georgie 27:38
Is it a Tik Tok?
Geoff 27:39
I think it’ll take me longer than two weeks to figure out how that app works.
Georgie 27:45
Wait, I know what it is. It’s a beauty channel.
Geoff 27:48
It’s starting my own line of makeup in in conjunction with the most controversial of them all. What’s his name? What’s his name? Charles. Something. James Charles, yeah, James Charles. I’m starting it up with James Charles.
Georgie 28:08
James?
Geoff 28:08
In partnership with another guy. What’s his name? The other guy, they really androgynous one, the main the makeup androgynous one, he’s like super rich
Georgie 28:21
Is he a makeup...
Geoff 28:21
Ah, crap.
Georgie 28:25
I don’t know I just know...
Geoff 28:27
I knew these people because I started watching Shane Dawson? Yeah, I remember him.
Georgie 28:35
Yeah. I know him but I don’t really watch his videos.
Geoff 28:37
So when he like, like started back up? Yeah. YouTubers...
Georgie 28:42
Yeah cos he’s been around for ages.
Geoff 28:44
He started back up, he started getting in with these beauty YouTubers. He’s doing a doco on the one the most controversial ones. What’s his name? Not this one. Not this one. But yeah, he did a doco on the on on the most controversial ones, one of them, and then they he ended up becoming friends with that guy and I was oh my god this is a this is a bit of a roller coaster and so much—oh, it was Jeffrey. Jeffrey Star. It’s my fucking name.
Georgie 29:20
It’s your fricking name dude.
Geoff 29:18
It’s crazy so, it’s like reality TV or something.
Georgie 29:24
Oh right. What was it around—
Geoff 29:33
No they like to drama against himself...
Georgie 29:35
Specifically beauty stuff or something else?
Geoff 29:37
Allegations of James Charles like grooming and being a pedophile and stuff like that and like, like, abusing his power over like minors that are fans of his and I’m like, okay. Yeah, and this this guy used to big on MySpace.
Georgie 29:54
Oh I did hear about that.
Geoff 29:56
Huge on my space and then yeah, And then he broke out into his own like makeup brand and how he became super rich was really interesting as well. So music does music and you know, cos, cosmetics as well. Someone broke in to his like warehouse and stole like some unreleased makeup and released it, and tried to sell it. So that was like, was it a scam? Was it a hoax? Did he do it? Was it all set up? You know, that kind of stuff? So, man, these other people who who quote, I think they made up the or they made the quote, “spill the tea”. They made it popular. They popularised it. Yeah.
Georgie 30:47
Ah, right. So they, they—
Geoff 30:50
You like tea too much?
Georgie 30:52
I’ve never been a fan of that phrase to be honest. Well, it just doesn’t make sense to me. Spilling the tea is as if to like drop all the goss—
Geoff 31:02
Spill the beans?
Georgie 31:02
Like we were saying before that, like, spill the beans. The beans, right? Like who spills their tea? Okay, speaking of that, though, I actually was I was—
It’s dramatic.
I was going for a walk today and I spilled coffee on my bag. Sad face. It’s, the thing is it wasn’t even dramatic. It was very, very, very mellow. Okay, I was drinking.
Geoff 31:31
Collapsible coffee mug thing.
Georgie 31:32
Unfortunately, I didn’t bring my reusable coffee cup. So I just got takeaway cup. And then like, I think there was just maybe some, because I got a batch brew, maybe just like the liquid leaked around the edge and every time I tipped it, after a certain point, every time I tipped it, to take a sip it would just drop and spill down the front of my shirt and then onto my crossbody bag, which was around my around my body. And I was like, ah, no. So I ended up like having to—I had a handkerchief on me Don’t make fun of me for using handkerchief. I went to I went to the park and then like there was a tap and I just like—
Geoff 32:11
That sounds like a huge drama.
Georgie 32:13
Dude, it was so not dramatic at all. We should just be spilling beans.
Geoff 32:20
But yeah, this guy, guy prides himself. This is the type of person who runs around in in like Gucci, Gucci tracksuits like like it’s fashion.
Georgie 32:35
Oh, yeah, right. Yeah.
Geoff 32:38
Branded tracksuits.
Georgie 32:38
Full on, the look.
Geoff 32:40
He also made his own tracksuit. Because obviously if you have, if you, see look, there you go, he’s got his own.
Georgie 32:48
Oh, really?
Geoff 32:51
I found, I found a whole—
Georgie 32:53
Wow are you like besties with this guy? I don’t even know any anything.
Geoff 32:57
Because I didn’t realise how big this guy was.
Georgie 32:59
The whole drama was—
Geoff 32:59
...was in terms of YouTubers, right? And this guy seemed to drum up, like a whole, he liked to be a bitch to everybody. And he was basically like, I don’t know, if you ever watch Selling Sunset there’s always that one person in any reality show who is a huge bitch.
Georgie 33:18
No I haven’t heard of it.
Geoff 33:18
This guy’s it.
Georgie 33:23
Oh, yeah, but. But yeah, it’s made out that way. Right? They make him out to be a total bitch. So the... Oh actually, we were we were at a cafe the other day and this cafe is, it has a TV up in the corner. And every time I sit in a spot that kind of faces the TV I end up watching it. Like this one time recently I happened to face the other way and so Nick was like, had the, was in line of sight with the TV. And he said, man I wonder—and there was some reality TV show like ad that came up—and he said I wonder what the the crew like the camera crew thinks when they’re doing these shots and zooming in on a man touching a woman’s ankle. And then like zooming in on those kind of moments that sort of portray like, ooh, someone’s attracted someone a little bit of drama a little bit of gossip. He said it’d be cool to see an interview with like a cam—like a camera member of camera crew like what they what they go through, and I said I think either the producer literally just like spoon feeds and tells them exactly what to get.
Geoff 34:31
Ooh, this is juicy oh look at it...
Georgie 34:33
Or they like find it fun, know what to get, are really into it.
Geoff 34:42
I was having some similar thoughts while watching Kpop the other day, like the when you watch a Kpop music video it’s very extreme sometimes and yeah. Like they’re doing really weird stuff. Not weird weird stuff like they’re sitting in the bathtub with like a with a with a, like a, lit, lit, match stick, right? Or they’re draping themselves, or on top of a, like a tank made of diamonds, and stuff like that. And you’re like, I wonder what they think when they arrive to the set, right? And they’re just like being told. Yeah, the thing is like, they’re just yeah, the performers, they’re just being told to drape themselves.
Georgie 35:25
Oh the singers, performers.
Geoff 35:27
Or drive this car. Like, it seems all very random if you took it completely out of its context, or even in context is random. So it, yeah, that kind of stuff is, is pretty funny. Did we already talk about that, oh, yeah, dating, dating siblings, or siblings and dating? I don’t know. It’s a Netflix show called sib...Siblings and Dating.
Georgie 35:54
Did we?
Geoff 35:55
Or dating? No, no, it’s not a show whether or not you have to figure out if—
Georgie 35:59
Siblings or Dating? Or. Okay, because there’s actually an Instagram account called yes, siblings or dating. People like to tag them and say, hey, guess if this person is my sibling, or if I’m dating? No, I just like opened it because and I thought, OK people tag them because they look really similar to their partner or something.
Geoff 36:27
So basically, it’s a bunch of siblings who who are helping each other find love. It’s not that they’re—exactly.
Georgie 36:42
I cannot, I cannot imagine this happening to me and my brother, so awkward.
Geoff 36:47
Like, oh, they they must be dating people who are related to them. Yeah, it’s just a double date type thing.
Georgie 36:57
Oh, yeah.
Geoff 36:59
Everyone’s trapped on an island. And they have to get off, the only way to get off the island is, is to fall in love. And ultimate—yeah. It’s in a resort or some sort. It’s in a resort.
Georgie 37:13
Is that what it is? It’s on an island. What the hell. So it’s just like matchmaker. Mixed with some kind of Survivor thing plus put your brother or sister in.
Geoff 37:30
Like, same thing with Love Island when they’re literally on an island, and they’re trying to survive, so you fall in love while you’re trying to survive? It’s like yeah, it all just looks like the same thing.
Georgie 37:46
I’ve never watched Love Island, but just looks like crap. I think I’ve talked to you about this before, but if I, like you know, you know, the kinds of people how they’re portrayed, at least on the reality TV shows, they are all like, kind of, they like gossip, they’re just hanging out and all that kind of stuff. And they need to make the girls out to be like, really basic, cheap bitches or, you know, the, yeah, I or there’s a bunch of stereotypes there. There’s really like, men and women, like everybody that is like stereotyped to whatever they think people are going to watch. I made this joke like, ages ago, saying, I think it was like to Nick and my brother. I said, if I go one of these shows, I’m going to be like, the, not the underdog. I’m like, I’m gonna be—
Geoff 38:37
Be quiet in the corner.
Georgie 38:38
Break every stereotype, I’m just gonna be like, the emo kid, I’m gonna do this. And like, yeah, just, I don’t know, I just, I feel like, maybe the producers are not gonna let you do that. But I was like, I want to go on there, it’d be the different person, like I really want somoene to go on there and be different.
Geoff 38:57
Funny thing you say that, the show already has yourself in a unbelievable spot, because it has to make it entertaining. Like it has to choose people who will be entertaining, and you’re only going to choose very specific types of people who you think are going to be extertaining. Exactly. So it’s kind of like already like a catch like, no way—
Georgie 39:18
Create drama and all that.
Geoff 39:19
...make a reality of any kind. It’s like, like virtual reality. Yeah. But there’s also like Love is Blind.
Georgie 39:31
Fabricated.
Geoff 39:34
So basically, you don’t actually get to see your partner. So there’s a bunch of girls, a bunch of guys. And there’s pods that have one separating wall and they go into each of the pods and they have conversations with each other through the wall. There’s microphones and speakers and stuff. But essentially you don’t get to see who they are and you pick your match and then you get to see if you if you fall in love often. Right? My only problem with that—and there’s all these other statements. But like the American one, it’s to me, if I’m going in the show, I, I think I can safely expect that everybody will be TV-worthy type of people. Exactly.
Georgie 40:22
Oh, like they’re gonna be attractive, they’re gonna fit like the stereotype—
Geoff 40:25
Everybody will be TV attractive.
Georgie 40:28
Like all these unfair sort of—
Geoff 40:31
It’s kind of not an accurate like experiment. But on the other side, Japan did it as well.
Georgie 40:41
Yeah, yeah.
Geoff 40:42
I believe more of Japan, they literally got people from quite opposite of the spectrum where you have some pretty young and you also have people in there like, I think was it mid 40s? Mid 40s, or like 50, there. And I was like, okay, now we’ve got some diversity like this is actually like, if you fall in love with like this person you would, you might actually get surprised, like, at the type of person that you fall in love with. Yeah.
Georgie 41:18
But I also wonder how different is this from kind of doing online? You know, like chatting someone online, you don’t get a chance to like, meet them for a while. Like, maybe, maybe like, what if you’re just texting?
Geoff 41:32
Just guaranteed non-catfish.
Georgie 41:36
Well, you fall in love whatever, like, I don’t know, in two weeks. Yeah, I mean, that’s, I guess that’s the problem. Yeah. But I was thinking about how, you know, I think before dating apps were a thing, people would often make friends online. And if you made friends with someone who was like, you know, I would say, if you’re heterosexual, opposite gender, or somebody who you just became romantically interested in you might not even know what they look like. But you just connect. So I, yeah, it’s interesting. And it’s weird that it’s like, now a thing that they just do something similar on television.
Geoff 42:11
I mean, from 15 to 21. Like, I had met a lot of faceless people like on the internet, and most of them were pretty good friends.
Georgie 42:23
Yeah, same.
Geoff 42:24
So yeah. Friendship is blind. Online Edition. But yeah, speaking of something that’s blind. The end of this episode.
Georgie 42:38
I’ve never quite liked the word blind, it always seems kind of ableist.
Geoff 42:42
Oh yeah.
Georgie 42:43
People say, like, flying blind or whatever.
Geoff 42:45
Yeah. Flying sightless.
Georgie 42:49
One day, one day, we’ll have a new term for that, I guess.
Geoff 42:51
Yeah. I’m sure I’m sure English will evolve in more worse ways than good ways. I was explaining clutch.
Georgie 43:02
Clutch?
Geoff 43:03
Yeah, someone who’s a bit older. Like I—
Georgie 43:06
Are you talking about driving?
Geoff 43:08
No. They thought it was—
Georgie 43:10
Like a bag?
Geoff 43:10
No, no no. They also thought those things.
Georgie 43:12
Like hanging onto, like—
Geoff 43:14
No, no, no.
Georgie 43:15
What, Geoff?
Geoff 43:16
No, no, no, no, it’s clutch. As in like, “someone came in clutch”, like just in time.
Georgie 43:21
Oh. (laughs)
Geoff 43:25
I think...
Georgie 43:26
Yeah.
Geoff 43:27
It’s fine. It’s fine. You’re not on the internet. It’s okay. But you are kind of anyways. You can follow us on @toastroastpod on Instagram—no Instagram, sorry, on Twitter, just Twitter.
Georgie 43:43
Yeah. You can find our podcasts, our episodes on Apple Podcasts, Spotify, and the big clutch. And I’m talking about handbag.
Geoff 43:53
Oh. That’s not a clutch anymore.
Georgie 43:55
Yeah, it’s like a bag, it’s a giant handbag. Whatever.
Geoff 43:59
The... new episodes every Monday. So see you next week.
Georgie 44:04
Bye.